Volatus Networks - Call Centers

Call-Centers interface with the most valuable asset for other businesses, their customers. This is a precious element to success and failure for all businesses. Quality cannot be compromised while volume and efficiently set the difference between winning and losing. Your clients are seeking an equilibrium between quality, effectiveness and competiveness. Volatus has an elite package of voice class services to meet your combined needs. Through its select partner’s, Volatus brings the best of class providers under a wholesale pricing structure allowing you to attain the lowest possible rates from premium provides like ATT, Verizon and others.

Control the balance between best quality and price, when you choose Volatus for your voice services. We offer the most advanced networks in the industry and an exceptional range of enhanced service features for our voice services. Stay connected with premier quality while also having the freedom to conduct business anytime, anywhere. The package of services include: US and International Voice Termination and “800 Toll free” origination in US and Canada. Additional services will continue to be added to the suite of specialized services, such as the soon to come Ethernet services.

Volatus provides Dedicated and SIP interconnections.

Your business will benefit from reliable, secure communications with greater affordability? Single location high volume sites can install dedicated Long Distance interconnection you can make long distance calls directly into the network, ensuring you get the seamless, secure connection that your business needs.

Appreciate the advantages of next-generation services without the additional costs that are typically associated with IP telephony. Unlike many of the current IP services available today, Volatus’s SIP Long Distance doesn't require a large upfront investment in IP equipment. Benefit from the ability to get adjustable bandwidth to meet your changing needs. The added capability of SIP based access can offer 2-T1 lines worth of call capacity on one circuit, permitting 46-48 channels of simultaneous calls. You'll be able to experience high-quality inbound and outbound long distance calling, more included features, and lower costs while using your existing legacy phone equipment.

Toll-free communication has grown to be more than just voice. As contact centers add multimedia such as web chat, a converged network helps them handle voice and data traffic on a single trunk.

Toll-free calling with the efficiency and economic benefits of network convergence

Volatus has a Tier 1 carrier partner bringing an industry leading IP Toll-Free is a managed Voice over IP communication solution that supports inbound toll-free calling on your data network, giving you toll-free service for your U.S. sites. IP Toll-Free lets you migrate from traditional nodal voice service to IP without interrupting your toll-free or contact center applications. Using Session Initiation Protocol (SIP), you gain the efficiency and economic benefits of network convergence for your organization.

IP Toll-Free services can help meet call management needs whether your business is:

Adding toll-free service for the first time

Converting your legacy nodal technology to SIP

Keeping nodal technology in parts of your business, but adding SIP to others

Satisfying customer needs quickly and completely is critical. The advanced features available with IP Toll-Free can help you:

Intelligently route and manage toll-free calls

Customize announcements for callers

Effectively balance traffic loads between contact centers

Provide robust call resiliency to help ensure calls get delivered

Improve caller experiences by providing agents with enhanced call information

SIP technology helps boost the value of your toll-free offering by providing excellent service and keeping operating costs under control. IP Toll-Free helps lower your TCO in several ways:

Reducing capital outlays by requiring less on-premises equipment

Consolidating voice and data so fewer trunks are needed

Potentially eliminating dedicated voice circuits

Using bandwidth efficiently by allocating it where the traffic is needed throughout the day

Increasing the number of calls that can be handled simultaneously with call compression

Optimizing usage costs with smart cloud-based features

Today's contact centers are becoming more multi-modal. In addition to the phone, you need capabilities for chat, email, Web and mobile applications. Having multiple infrastructures can complicate networking. But converging voice and data supports multiple different ways of communicating without requiring additional networking equipment.

Let IP Toll-Free help you take advantage of the latest SIP technology so you can communicate easily with your customers while improving your ROI.